Effective Date: January 01, 2017

CANCELLATIONS

All cancellations must be made 24 hours in advance. If you fail to cancel within policy, or to honor your appointment, you may be charged 50% of the service price. There will be no make-up appointments or re-scheduling on no shows and miss appointments. Keratinbar has the right to refuse or reschedule a service booked when the client is late on a scheduled appoinment

NO SHOW APPOINTMENTS

In order for us to consider a cancellation official, you must cancel directly by calling the salon you booked your appointment. If you're unable to keep your reservation and you fail to provide us with notice of cancellation, Keratinbar will mark your appointment as No-show, and the service provider may charge you $45.00 USD according to their cancellation policy. Also, your account may be terminated if you fail to honor appointments an excessive number of times. If you believe you have been marked as a no-show in error, you will have 48 hours to contest the claim

METHOD OF PAYMENT

Keratinbar accepts Amex, Mastercard, Visa, Discover and cash payments. Please, no personal checks.

ONLINE BOOKING

For bookings online, please note to bring a valid ID or bring the credit used when you booked your appointment. Keratinbar has the right to refuse a client if the client cant not provide a valid ID or verify the proof of purchase

PRICING

All service pricing are subject to change in accordance to hair length, texture, and stylist.

STYLIST REQUESTS

With regards to our stylists being requested at Keratinbar, we will do our up-most best to accommodate all requests. However, we apologize if we are unable to meet your request. For discounted client requests, we will accommodate your request as best we can

CHILDREN

For the safety and comfort of all clients, we perform hair services on clients 13 and older. Any children in the salon under the age of 13 must be accompanied at all times by a guardian who is not receiving hair services that day. We may ask for proper identification for non-adult customers. Please have a valid id ready upon showing up to your appointment

SERVICE REDO POLICY

Every effort is made to ensure your happiness with all services performed. If for any reason you are not happy with your services, we request that you let Salon Management or any Salon Staff know within 7 days of the original service. Except for replacing damaged products, we do not offer refunds, exchanges or credits on salon services, gift certificates, package series or retail products. All sales are final. All corrections are handled by Keratinbar and affiliated salons, and subject to approval by management. If corrections are requested later than 7 days from the original services, additional payment may be required